KINOAI uses a workspace credit balance for supported AI operations. The amount for a request depends on the selected operation, model and settings. Read the current estimate and billing information before you run a generation.
Review the estimate for the actual request
Choose the model and fill its required inputs first. Then review duration, resolution, number of outputs and other supported settings. A displayed base price or model comparison is not necessarily the total for a differently configured request.
When comparing video models, use the same intended duration and resolution where possible. When comparing image requests, check the output count. Available discounts and pricing rules can change, so use the current quote instead of a price copied from an older conversation or screenshot.
Treat a production as several operations
A Studio may include direction, image generation, video generation and additional editing. Each chargeable step can have its own cost. A quote for one scene is not a complete campaign budget.
Director assistance can also use workspace credits. Preparing a prompt, discussing a reference and generating the final media are different actions. Review the plan and the actual creation tool before starting its generation.
Check your workspace balance and plan
Open Billing to see the active workspace's balance, current plan and available purchase choices. The billing page also displays the applicable credit policy and plan details.
Read those current terms for renewal, carry-over, cancellation and credit packs. This guide does not replace the policy shown for your account or promise a fixed conversion between currency and credits.
Find usage and payment records
Use Usage to inspect available credit activity and summaries. Open Activity when you need the detailed activity view. Check the workspace, date range and scope before comparing totals.
Where available, Manage billing opens payment management for invoices, payment methods and subscriptions. Access depends on your role and the workspace's billing setup.
If a request is blocked or looks wrong
- Check the current workspace and balance.
- Read the generation's exact status and error message.
- Ask a workspace manager to review your allowance or app access if relevant.
- Inspect the recorded usage rather than assuming a failed or canceled job had a particular billing outcome.
- Contact Support with the job, model, settings, approximate time and the specific amount you want reviewed.
Avoid repeatedly submitting the same job while its status is unclear. Retrying can create a separate request. Never include passwords, API keys or complete payment-card details in a support message.
